CRM Market 2017 China Share, Trend, Segmentation and Forecast to 2021

The market research analysts expect the customer relationship management (CRM) market in China to grow at a CAGR of more than 17% during the forecast period.

Pune, India - September 5, 2017 /MarketersMedia/ —

China CRM Market

Description

WiseGuyReports.Com adds” CRM Market in China 2016-2020 “Research To Its Database.

Covering: A far-reaching analysis of the CRM market in China and segmentation by application (customer service, sales, and marketing), by deployment model (on-premise and cloud-based), and by end-user (government organizations, BFSI, consumer goods and retail, and others). The top vendors analyzed in the report are Aplicor, IBM, Infor, Microsoft, Oracle, salesforce.com, and SAP. It also includes a SWOT analysis of promising vendors such as 800App CRM, Kingdee, Neusoft, and Yonyou. 
An overview of the CRM market in China 

The market research analysts expect the customer relationship management (CRM) market in China to grow at a CAGR of more than 17% during the forecast period. The CRM has expanded rapidly and succeeded in transforming the deployment of CRM software from capital expenditure to pay-per-use models. 

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In accordance with The latest report, the demand for SaaS is high, which represented more than 45% of total CRM software sold globally in 2015. Increased use of cloud-based computing is one of the major factors driving the growth of the CRM market. The demand for cloud-based computing market in China is increasing at a fast rate and this demand is from organizations of all sizes looking for easy-to-deploy alternatives with advanced technologies to replace older systems. As a result, the increasing implementation of cloud-based CRMs will drive the overall CRM market in China and other emerging regions of APAC. 

Segmentation of the CRM market in China by application 
• Customer service 
• Sales 
• Marketing 

With a remarkable share of close to 42%, the customer service software segment has the highest share in the CRM market in China, and this segment is considered the backbone of CRM operations and is expected to be a consistent driver through 2020. 

End-user segmentation of the CRM market in China 
• Government organizations 
• BFSI 
• Consumer goods and retail 
• Others 

The adoption of the CRM software is expected to increase in enterprise verticals during the forecast period, with the government sector being the largest user of CRM solutions. Government agencies are paying keen attention on social media and have an active presence in social channels such as Facebook and Twitter. 

Competitive landscape and key vendors 
The CRM market in China is witnessing a stiff competition due to the influx of new vendors and large enterprise software vendors that provide products specific to the local market. 

Top vendors in this market are - 
• Aplicor 
• IBM 
• Infor 
• Microsoft 
• Oracle 
• salesforce.com 
• SAP 

Promising vendors in the CRM market in China - 
• 800App CRM 
• Kingdee 
• Neusoft 
• Yonyou 

Other prominent vendors included in this report are Amdocs, AsiaInfo-Linkage, Avidian, NetSuite, Sage Group, Shanghai Bokesoft Information, Xiaoshouyi, and XTools. 

Key questions answered in the report include 
• What will the market size and the growth rate be in 2020? 
• What are the key factors driving the CRM market in China? 
• What are the key market trends impacting the growth of the CRM market in China? 
• What are the challenges to market growth? 
• Who are the key vendors in the CRM market in China? 
• What are the market opportunities and threats faced by the vendors in the CRM market in China? 

What are the key outcomes of the five forces analysis of the CRM market in China? 
The also offers customization on reports based on specific client requirement. 

Related reports 
• Global CRM Outsourcing Market 2015-2019 
• Global Social Customer Relationship Management (CRM) Software Market 2015-2019 
• Global SaaS-based CRM Software Market 2014-2018

Report Details @ https://www.wiseguyreports.com/reports/214769-crm-market-in-china-2016-2020
 
Table of Contents -Major Key Points

 
PART 01: Executive summary 
Highlights 

PART 02: Scope of the report 
Market overview 
Top vendor offerings 

PART 03: Market research methodology 
Research methodology 
Economic indicators 

PART 04: Introduction 
Key market highlights 

PART 05: CRM overview 
Introduction 
CRM implementation cycle 
CRM framework 
CRM applications 

PART 06: Market description 
Overview of China 
ICT sector in China 
Strategies for China CRM market 
Future of CRM in China 

PART 07: Market landscape 
Global CRM market 
CRM market in China 
CRM in China as segment of global CRM market 
Five forces analysis 

PART 08: Market segmentation by application 
CRM customer service software market in China 
CRM sales software market in China 
CRM marketing software in China 

PART 09: Market segmentation by deployment model 
On-premises 
Cloud-based 

PART 10: Market segmentation by end-user 

PART 11: Market drivers 
Increased use of cloud-based computing 
Rising demand from SMEs 
Greater use of Web-based interfaces and social computing 
Phased approach to CRM implementation 
Need to develop effective marketing campaigns 

PART 12: Impact of drivers 

 

………..CONTINUED

 
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